Greatbuilder P.O. Box 1648 Union City, CA 94587 Fax: 510-266-0062 etailprice@yahoo.com Shipping Charges NO TAX on any purchase. FREE USA domestic shipping for any order over 5 units. Domestic delivery $5.99 first item. Each additional item add $3.00. (Free shipping if 5 or more units.) International air mail service add $10.00. Please allow 3-8 shipping days for your order to arrive safely. Return Policy To keep our operating costs low to pass on savings to our customers, all sales are considered final. You may return the received product only if it is defective or if we sent you the wrong product. The return must be made within 15 days after the date you receive the product. You must obtain a Return Material Authorization (RMA) before returning any order. Products returned without an RMA number will not be accepted and a credit will not be issued. You can obtain an RMA number by emailing your request to greatbuilder@yahoo.com. Please be prepared to provide the following information or have it included in your email: 1. The full name of the purchaser 2. The email address used to place the order 3. The 4-digit order number (most important) 4. A brief product description 5. The reason for returning the product You must return the product to us undamaged in perfect condition with all manuals and enclosures shipped with the product. All returned items must be sealed in original package. Opened merchandise can not be returned for credit due to copyright infringement. The box must be returned to the following address with the RMA number shown outside. Greatbuilder P.O. Box 1648 Union City, CA 94587 Shipping Charges are not refundable. To avoid costly returns, check the System Requirements in the product description. If you have any questions about the systems requirements, please feel free to email us. Be sure you have at least all of the system requirements before ordering. If we have sent you an incorrect product by mistake, we will replace it with the correct product at no cost to you. Email us for a replacement shipment and we will provide information on how to return the incorrect product. When your return has been received, we will credit your account for the amount of your purchase minus the shipping and any applicable taxes or ship you a replacement copy of your software. |